Orders

NO ORDERS CAN BE PLACED BY FAX OR EMAIL UNLESS PREVIOUSLY AGREED WITH A MEMBER OF OUR STAFF

Orders may be placed with our staff between the hours of 9am and 5pm, Monday to Friday and on Saturdays from 9am to 12 midday. Out of these hours, you can place an order using our answer phone service. Orders for delivery on Monday can be placed using our answer phone service during the weekends.

We can supply prepared vegetables, which need to be pre-ordered by 12 midday, the day before delivery is required. Orders for prepared vegetables for Mondays is by prior arrangement only and cannot be left as a message on the answer phone (if over the weekend).

Any query or complaint must be notified within 24 hours quoting the reference number on the invoice.

Product and Price Lists

We are able to supply a general product list, but as prices can vary daily, we are unable to supply a general price list. However, if you are interested please contact us and we will be pleased to supply you with specific prices.

Delivery

Delivery is Monday to Saturday inclusive (normally by 1pm), but we are closed Bank Holidays (not including Good Friday), Christmas Day and Boxing Day.

Payment terms

Payment can be by cash, cheque or bacs – sorry we have no facility for paying by debit/credit card. Please contact our office if you would like the details of how to pay online. Once you have these details please ensure that your payments are marked with the details to state from whom we are receiving the payment and if possible we would appreciate receiving a remittance advice detailing how the amount is made up.

Due to the current economic climate, we can only offer a monthly account by arrangement. A credit limit will be agreed with yourself. Your statement will be sent to you on the last working day of the month, and must be paid by 10th of the following month. If this is not received, your account will be put on stop until payment is received. Due to recent unprecedented increases across all costs associated with the production and delivery of fresh produce, we trust you understand the need to recoup our costs within a six week time period.

However, we do offer weekly accounts, and cash accounts (payment on receipt of goods, or the next delivery). Statements for any outstanding weekly/cash accounts are sent out weekly by email.

Please note that we understand and will exercise our statutory rights to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

Withdrawal of facilities
If the customer is in breach of the payment terms WFS reserves the right to:
• Refuse to accept any order from the customer until payment of the customer’s account is up to date;
• Terminate its agreement and require payment in advance for the customer’s order or
• Refuse to supply the customer with WFS goods