Commercial orders should be placed by phone unless otherwise agreed with staff beforehand. If you place an order by email, and the order (not the email) has not been acknowledged, we cannot guarantee delivery.

Orders may be placed with our staff between the hours of 9am and 4pm, Monday to Friday and on Saturdays from 9am to 12 midday.  Out of these hours, you can place an order using our voicemail service up to 12 midnight.  Orders for delivery on Monday can be placed using our voicemail phone service during the weekends.  The warehouse is closed at 1pm but contact with the office after this time is available. The agreement between us will only be formed when we send you this confirmation or, in the case of telephone orders, when we confirm your order at the end of the call. For voicemail messages, please listen carefully to ensure it is our voicemail, the call is being left on.

Item required Order cut off time Order to be expected
Standard fresh produce (fruit and vegetables) Order by midnight Next working day
Prep vegetables Order by 12 midday Next working day
Bread Order by 12 midday Next working day
Milk and cream Order by 10 pm Next working day

While we will do our best to not disappoint you, we cannot guarantee any order placed after set times.

Working Hours

Warehouse
Monday to Friday Closed at 1pm
Saturday Closed at midday

Office
Monday to Friday 8am to 4pm
Saturday 8am to midday

Voicemail
24 hours Please ring back if urgent during open hours

ORDERS

Placing orders by voicemail
If you are placing your order by voicemail, please make sure that the order is clear.  It is helpful if you are placing your order by internet or mobile phone if you repeat your order as occasionally it is not very clear.  ALL ORDERS NEED TO BE PLACED BY 12 MIDNIGHT.  If orders are placed after this time, we cannot guarantee “next day” delivery.  For voicemail messages, please listen carefully to ensure it is our voicemail the call is being left on.

Prepared vegetables
Any requests for prepared vegetables need to be placed by 12midday Monday to Thursday. If you require prep veg for Friday or Saturday, please order this on Thursday. Minimum order 1kg.

Bread and non stock items
Orders for bread and non stock item need to be placed by midday Monday to Friday.  Orders for bread for Mondays should also be placed by Friday midday.  Items ordered after this time may not be our standard supply or price.  If you need to reduce your order of bread, this also needs to be notified by midday Monday to Friday.  You may be charged for bread if we have not received the cancellation early enough.

Milk and dairy items
Orders for milk and dairy items need to be placed by 10pm.  Items received after this time may not be our standard supply or price or we may be unable to supply you with the items.

Weight
Where items are sold by weight, WFS will endeavour to deliver them as near as possible to weight specified and they may be over or underweight.  You will only be charged for the weight actually delivered.

Cancellation
Once we have confirmed an order, there is no automatic right to cancel as the items sold are of a perishable nature.  We will do our best to accommodate any request to cancel.
If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price, we will not be able to process that part of your order.

PRODUCT/PRICE LIST

We are able to supply a general product list (see our business deliveries page for link), but as prices can vary daily, we do not supply a generic price list.  However, if you are interested please contact us and we will be pleased to supply you with specific prices.  Prices on items may vary due to market fluctuations.  Products can differ daily.

DELIVERY

Delivery days and times
Delivery is Monday to Saturday inclusive (normally by 1pm), but we are closed ALL Bank Holidays, open Good Friday but closed on Easter Saturday.  We may also be closed days when the market is shut as no goods will be available to us for purchase.

Liability once delivered/theft
In the event that your delivery is stolen from your delivery point or damaged while there, we do not accept liability.

Temperature
WFS does not accept responsibility for any further temperature control and product integrity once we have delivered to your door.  We do not use chill packaging.  If you have any questions about your delivery, please don’t hesitate to contact us.

Booked delivery day
To ensure delivery of any product on a particular day, you should place your order as early the previous day or before or as specified for prep/bread/dairy.  We will do our best to ensure that all items are delivered but in the event of shortages, we will be unable to do so.

Value
Deliveries may be subject to charge depending upon order value.  Minimum orders are £20 (More if outside of Weston area).  We reserve the right make a charge to ensure each invoice is at least £20.

Transfer of responsibility for goods
Delivery of an order shall be completed when we deliver the products to the address you provide to us and/or leave the products in the location you specified if you are not available to accept delivery.  The items will be your responsibility from that time.

Discrepancies on orders
When received, you must inspect them and notify us promptly by email or by telephone with any dissatisfaction with your order.  Where possible, a photograph is required.  We will arrange for the collection and delivery of replacement items or refund the price of those items but you must notify us within 24 hours of the original delivery.  Please be aware that any discrepancies with your order, or if you have not received your order should be notified to the office by 12.00 (or as soon as order received, if later).  If items are damaged please let us know and we will normally ask you to return these to us where possible on the next delivery.  If an item is missing, please check it is listed on your invoice and contact the office.

Invoices/delivery notes
Invoices are issued at point of delivery. Due to current conditions, you cannot be expected to sign for receipt of delivery, however, if there are any problems with the items delivered, we must be notified within 24 hours of delivery.

PACKAGING

All packaging with your delivery becomes your responsibility once we delivered. We will collect cardboard boxes if these are reusable and it is requested. “No plastic bags” can be requested and we will do our best to comply where we are able. Prepacked items will not be removed from plastic packaging.

INVOICES/PAYMENT

Invoices
Invoices are issued at point of delivery.  Due to current conditions, you cannot be expected to sign for receipt of delivery, however, if there are any problems with the items delivered, we must be notified within 24 hours of delivery.

Copy invoices
Copy invoices can be supplied to you by email if required.  Please notify us if your require this to be done.

VAT
We will pass on any charges and changes in the rate of VAT.

Payment
Once your account has been agreed, as a business customer, you will be expected to pay within the terms agreed with WFS.  The details for payment will be on each invoice.

Remittance
Please send a remittance when payment is made to westonfruitsales@gmail.com

Breach of terms
If you the customer is in breach of the payment terms WFS reserves the right to refuse to accept any order from the customer until payment of the customer’s account is up to date and/or
terminate its agreement and require payment in advance for the customer’s order or at point of delivery.
If payment is not received, your account will be put on stop until payment is received without further notice to yourself. If you are unable to pay within the payment terms, please contact us by email on westonfruitsales@gmail.com or by telephone, speaking only with Christine Sellick in order that we can discuss this with you.
We reserve the right to exercise our statutory rights to claim interest and compensation for debt recovery costs under the Late Payment Of Commercial Debt (Interest) Act 1998.  Under this Act, customers may expect to pay interest and reimburse the reasonable recovery costs of the creditor, if they do not pay for goods and services on time (as per terms and conditions between WFS and yourselves).  Interest charge is 8% plus the Bank of England base rate.

Overpayments
Overpayments will show on your statement but with immediate effect, it will be your responsibility to resolve any overpayments.

Ownership
You own the products when we receive payment in full.

Ending the agreement
You must clear any debit balance upon your account within 5 working days of ending the agreement.  Credit balances are not refundable and you must take any credit balance by ordering further items to the amount of the credit.  WFS may end the agreement by giving you notice in writing if you do not make payment when due or if any payment by debit or credit card is refused by the card provider.

Inactive Accounts
If there are no orders placed and no payments made on your account for a continuous period of 3 months your account will be placed on hold and after 6 months will be closed.

Dormant Account
If there are no orders on your account for 12 months WFS will retain any credit balance on your account.

EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of your obligations under the agreement that is caused by an act or event beyond our reasonable control.
If an event outside our control takes place that affects the performance of our obligations under the agreement:
We will contact you as soon as reasonably possible to notify you; and
Our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control affects our delivery of items to you, we will arrange a new delivery date with you after the event outside our control is over.

ALLERGENS

WFS handles celery, celeriac, soya, sulphites, milk, nuts and other allergens. There is a risk of cross-contamination of these when you buy any of our products. Please bear this in mind.

GENERAL

You are responsible for providing us with your up to date contact details including your name, email address, invoice address and telephone number.
The agreement is subject to and governed by the law of England and Wales.

PRIVACY POLICY

You may be asked to input your personal information. Please see our Privacy Policy for further details. Where you do consent to our holding and use of your personal information, it is intended that such consent will benefit any purchaser of our business.

APPLICATION FORM

Please contact WFS to complete an application form.  If no completed application form is received but we trade with you for one week, it is assumed that you are in agreement with our terms and conditions as stated.