Commercial Terms & Conditions
Commercial orders should be placed by phone unless otherwise agreed with staff beforehand. If you place an order by email, and the order (not the email) has not been acknowledged, we cannot guarantee delivery.
Orders should be placed by phone unless otherwise agreed with staff beforehand. Only orders sent to orders@westonfruitsales.co.uk can be accepted if placed before 8pm for next day. PREP VEG orders are not accepted by email.
Orders may be placed with our staff between the hours of 9am and 4pm, Monday to Friday. Out of these hours, you can place an order using our voicemail service up to 11pm. Orders for delivery on Monday can be placed using our voicemail phone service during the weekends. The agreement between us will only be formed when we send you this confirmation or, in the case of telephone orders, when we confirm your order at the end of the call. For voicemail messages, please listen carefully to ensure it is our voicemail.
| Item required | Order cut off time | Order to be expected |
|---|---|---|
| Standard fresh produce (fruit and vegetables) | Order by 11pm | Next working day |
| Prep vegetables | Order by 12 midday | Next working day |
| Bread | Order by 12 midday | Next working day |
| Milk and cream | Order by 8pm | Next working day |
While we will do our best to not disappoint you, we cannot guarantee any order.
Working Hours
Warehouse
Monday to Friday Closed at 1pm
Saturday Closed for deliveries – open by appointment only
Office
Monday to Friday 8am to 4pm
Saturday Closed
Voicemail
24 hours Please ring back if urgent during open hours
ORDERS
Placing orders by voicemail
If you are placing your order by voicemail, please make sure that the order is clear and specific about amounts – weights or numerical. It is helpful if you repeat your order as occasionally it is not very clear. ALL ORDERS NEED TO BE PLACED BY 11pm. If orders are placed after this time, we cannot guarantee “next day” delivery. For voicemail messages, please listen carefully to ensure it is our voicemail, the call is being left on.
Prep Veg
Any requests for prepared vegetables need to be placed by 12midday Sunday to Thursday. If you require prep veg for Friday or Saturday, please order this on Thursday. At times of high volume, a first come, first served basis is applied.
Bread and milk orders
We are not able to give a competitive price on bread or milk. We can supply these, but you need to be aware that the price is subject to change without notification to yourselves. Bread orders need to be received by midday two days before your order is required (Monday before 12 for a Wednesday delivery). We offer this as an “add on” service to fruit and vegetables and inform you that the prices may not be the most competitive available.
Weight
Where items are sold by weight, WFS will endeavour to deliver them as near as possible to weight specified and they may be over or underweight. You will only be charged for the weight actually delivered.
Cancellation
Once the order has been placed, there is no automatic right to cancel as the items sold are perishable. We will do our best to accommodate any request to cancel.
If we are unable to supply you with a product, for example, because that product is not in stock or no longer available or because of an error in the price, we will not be able to process that part of your order.
PRODUCT/PRICE LIST
We are able to supply a general product list https://westonfruitsales.co.uk/business-deliveries/ but as prices can vary daily, we do not supply a generic price list. However, if you are interested, please contact us and we will be pleased to supply you with specific prices. Prices on items may vary due to market fluctuations. Products can differ daily.
DELIVERY
Delivery days and times
Delivery is Monday to Friday inclusive (normally by 1pm, 3pm on a Friday). If you place an order for Friday, please be aware that normal delivery times can vary due to the number of customers requiring delivery. Please bear this in mind and be aware that if your order is time-critical, it is best to order for the previous day scheduled for delivery to your area. We are closed on Saturdays unless we have discussed a special arrangement with you. Please ring and discuss your requirements. THIS IS AN EMERGENCY FACILITY ONLY. We are closed ALL Bank Holidays including Christmas Day and Boxing Day. We are normally open on Good Friday but closed on Easter Saturday. We may also be closed on days when the market is shut as no goods will be available to us for purchase. You will be notified of these days in advance. Whilst the market is not closed on a Saturday, there is a very limited supply, which is why we have taken the decision to not deliver on a Saturday.
Liability once delivered/theft
If your delivery is stolen from your delivery point or damaged while there, we do not accept liability.
Temperature
WFS does not accept responsibility for any temperature control and product integrity once we have delivered to your door. If you’ve ordered refrigerated/frozen products, please make sure that someone is at available to receive your order, as we do not use chill packaging. If you have any questions about your delivery, please don’t hesitate to contact us.
Booked delivery day
To ensure delivery of any product on a particular day, you should place your order as early as the previous day or before or as specified for prep/bread/dairy. We will do our best to ensure that all items are delivered but in the event of shortages/emergencies, we will be unable to do so.
Value
Each order must be at least £20 (within the Weston area). If the order is less than £20 a charge will be levied to bring the invoice to £20.
Transfer of responsibility for goods
Delivery of an order shall be completed when we deliver the products to the address you provide to us and/or leave the products in the location you specified if you are not available to accept delivery. The items will be your responsibility from that time.
Discrepancies on orders
When received, you must inspect them and notify us promptly by email or by telephone with any dissatisfaction with your order. Where possible, a photograph is required. We will arrange for the collection and delivery of replacement items or refund the price of those items, but you must notify us within 24 hours of the original delivery. Please be aware that any discrepancies with your order, or if you have not received your order should be notified to the office by 12.00 (or as soon as order is received, if later). If items are damaged please let us know and we will normally ask you to return these to us where possible on the next delivery. If an item is missing, please check it is listed on your invoice and contact the office.
PACKAGING
All packaging with your delivery becomes your responsibility once we have delivered. We will collect (our own supplied) cardboard boxes if these are re-usable and it is requested. “No plastic bags” can be requested and we will do our best to comply where we are able. Prepacked items will not be removed from plastic packaging.
INVOICES/PAYMENT
Invoices
Invoices are usually issued on the day of delivery by email. If there are any problems with the items delivered, we must be notified within 12 hours of delivery. Invoices are sent by email to the registered email address.
VAT
We will pass on any charges and changes in the rate of VAT.
Payment
Details for payment will be on each invoice. Payment is expected by direct transfer only unless otherwise agreed.
Remittance
Please send a remittance when payment is made to admin@westonfruitsales.onmicrosoft.com
If the customer is in breach of the payment terms, WFS reserves the right to refuse to accept any order from the customer until payment of the customer’s account is up to date and/or
terminate its agreement and require payment in advance for the customer’s order or at the point of delivery.
If payment is not received within the time scale stated, your account will be put on stop until payment is received without further notice to yourself. If you are unable to pay within the payment terms, please contact us by email on admin@westonfruitsales.onmicrosoft.com or by telephone, speaking only with Christine Sellick in order that we can discuss this with you.
We reserve the right to exercise our statutory rights to claim interest and compensation for debt recovery costs under the Late Payment Of Commerical Debt (Interest) Act 1998. Under this Act, customers may expect to pay interest and reimburse the reasonable recovery costs of the creditor, if they do not pay for goods and services on time (as per terms and conditions between WFS and yourselves). The interest charge is 8% plus the Bank of England base rate and any costs incurred recovering the debt will be charged on.
Overpayments
Overpayments will show on your statement as a receipt. It is the customer’s responsibility to resolve any overpayments. Credit balances are not refundable but are used against the outstanding account.
Ownership
You own the products when we receive payment in full.
Ending the agreement
You must clear any debit balance upon your account within 5 working days of ending the agreement. Credit balances are not refundable and you must take any credit balance by ordering further items to the amount of the credit. WFS may end the agreement by giving you notice if you do not make payment when due or if any payment by debit or credit card is refused by the card provider. This will normally be by email.
Inactive Accounts
If there are no orders placed and no payments made on your account for a continuous period of 3 months your account will be closed.
Dormant Account
If there is a credit on your account 12 months, WFS will retain any credit balance on your account.
EVENTS OUTSIDE OF OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of your obligations under the agreement that is caused by an act or event beyond our reasonable control.
If an event outside our control takes place that affects the performance of our obligations under the agreement:
We will contact you as soon as reasonably possible to notify you.
Our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control affects our delivery of items to you, we will arrange a new delivery date with you after the event outside our control is over.
ALLERGENS
WFS handles celery, celeriac, soya, sulphites, milk, nuts and other allergens. There is a risk of cross-contamination of these when you buy any of our products. Please bear this in mind.
GENERAL
You are responsible for providing us with your up to date contact details including your name, email address, invoice address and telephone number.
The agreement is subject to and governed by the law of England and Wales.
PRIVACY POLICY
You may be asked to input your personal information. Please see our Privacy Policy for further details (available on our website). Where you do consent to our holding and use of your personal information, it is intended that such consent will benefit any purchaser of our business.
APPLICATION FORM
If no completed application form is received but we trade with you for one week, it is assumed that you agree with our terms and conditions as stated.